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HARRISBURG, Penn. – Nov. 1, 2016 – For the third year in a row, the Pennsylvania Association of Realtors®(PAR) created a Ratings System Report Card on websites that allows users to review real estate agents.

from http://www.floridarealtors.org/NewsAndEvents/article.

“Among both consumers and Realtors, there is a belief that real estate practitioners do not operate with uniformly high levels of ‘professionalism’ – though there is not a single accepted definition of that term,” the authors noted. PAR says it created “a rating system that rates the evaluation systems themselves.”

To create the report card, PAR says it spent time debating the criteria to use to keep it objective and useful. Overall, it focused on how a rating system handled an agent’s education, knowledge and communication skills with clients. It also considered the format of the reviews and the questions it asked. Finally, PAR judged “honesty” by looking at the way a review was created, including “who could create reviews, if they could be challenged and what sort of advertising was displayed on the site.”

PAR says it judged nine websites that review agents on a 0-10 scale, with 0 being the worst and 10 being the best. Overall, one website – RealSatisfied – led the list with a maximum score of 10. The lowest score of 5 went to two websites: HomeLight and Yelp.

Agent review websites ranked by score

  1. RealSatisfied (score: 10)
  2. realtor.com (score: 9.5)
  3. RatedAgent (score: 9)
  4. QSC (score: 8.5)
  5. Zillow (score: 7, tied with Trulia)
  6. Trulia (score: 7, tied with Zillow)
  7. Stik (score: 6.5)
  8. Yelp (score: 5, tied with HomeLight)
  9. HomeLight (score: 5, tied with Yelp)

PAR created a side-by-side comparison chart of each website and its ratings, along with a one-page description of each website’s pros and cons.

© 2016 Florida Realtors®  http://www.floridarealtors.org/NewsAndEvents/article

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